“A few years ago, J.S. Redpath, recognizing the need to manage documents better, purchased a Document Management system without thoroughly assessing what our needs for such a system were. As a result, the implementation was a failure and the system was not adopted as intended for employees.
Recently, [Redpath] senior management… decided to pursue Document Management again. This time, we engaged CDIT to assist us in determining our needs for a system first…. [CDIT’s] approach is to find a solution to fit the organization, not fit the organization to a particular package…CDIT’s perspective on business has ensured that changes are made to processes in a systematic and methodical fashion. Their involvement has added significant value to our ECM project.”