Mining Contractor Maps Out its Future with an Enterprise Content Management Strategy Roadmap from CDIT
J.S. Redpath Limited is an international mine development and contracting organization that has built a reputation for the successful completion of sophisticated and technically complex programs. By combining half a century of operational experience with today’s engineering expertise, Redpath is able to provide practical yet innovative solutions to a comprehensive list of services including shaft sinking, mine development, contract mining, raiseboring, mechanized raise excavation and underground construction.Headquartered in North Bay, Ontario, Canada, Redpath is comprised of highly skilled and diverse people with far ranging experiences. In order to truly be a single source, global service provider to an international client base, Redpath has also established offices in the United States, Chile, Mongolia, Indonesia, South Africa and Australia. This global community supports the operations group with management, engineering and technical services, administration, and repair shop facilities.
Seeking to connect its diverse community of employees, customers and partners, Redpath sought to implement Enterprise Content Management within the organization.
“A few years ago, J.S. Redpath, recognizing the need to manage documents better, purchased a Document Management system without thoroughly assessing what our needs for such a system were,” said Mary Goodchild, Document Management Administrator, Business Process, at Redpath. “As a result, the implementation was a failure and the system was not adopted as intended for employees.”
Subsequently, as part of Redpath’s ongoing strategic planning, the organization engaged CDIT to provide a clear direction for leveraging ECM throughout the organization.
CDIT’s ECM Strategy Roadmap Service Engagement provides a comprehensive approach to helping organization’s succeed with their ECM initiatives. By examining important elements of an organization’s current and future landscape, and aligning with their Key Performance Indicators and Value Chains, CDIT’s ECM Strategy Roadmap provides direction that makes sense. Working with over 15 departments at Redpath, including Operations, Raiseboring, Project Controls and Estimating groups, CDIT developed a comprehensive ECM Strategy Roadmap for the organization. CDIT’s ECM Consultants worked closely with Redpath’s employees – including participants from executive leadership, operations, IT, and key business units – in the development of the ECM Roadmap.
“[CDIT’s] approach is to find a solution to fit the organization, not fit the organization to a particular [ECM] package. CDIT’s perspective on business has ensured that changes are made to processes in a systematic and methodical fashion. Their involvement has added significant value to our ECM project.”
The joint team embarked on a series of focused activities and phases designed to surface and evaluate ECM opportunities based on the needs and direction of the organization. This approach promoted consensus building and buy-in across the organization, which is a necessary ingredient for subsequent implementations of the ECM solution.“The process gets people involved and engaged,” said Goodchild. “[It] gets people thinking about how they could perform tasks better, more efficiently, by critically examining how they do things now.”CDIT’s ECM Strategy Roadmap for Redpath presented an overall assessment of the organization, including its key strategic initiatives, business drivers and pain points, and provided a blue-print that included the key ECM technologies applicable to the organization’s identified content requirements, and a sequence of prioritized projects and activities to implement and truly leverage ECM.
“The [Roadmap] prepared by CDIT…gave a clear indication of what the organization’s priorities are, [as well as] a specific list of initiatives and the order in which they should occur – to help avoid mistakes that are costly in both time and money,” said Goodchild. “[CDIT’s] approach is to find a solution to fit the organization, not fit the organization to a particular [ECM] package. CDIT’s perspective on business has ensured that changes are made to processes in a systematic and methodical fashion. Their involvement has added significant value to our ECM project.”